Refund and Returns Policy

Last Updated: 31/08/2026

Thank you for shopping at House of LK. We want you to love your items but if you are not entirely satisfied with your purchase, we are here to help.

30-Day Return Window

We offer a 30-day return policy, which gives you 30 calendar days from the date you receive your item to request a return and send it back to us.

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unworn, and in the same condition that you received it.
  • It must remain in its original packaging, including all presentation boxes, pouches, certificates, and tags intact.
  • You must provide proof of purchase (such as your order confirmation email or order number).

Hygiene & Non-Returnable Items

Under the UK Consumer Contracts Regulations, certain types of items cannot be returned for hygiene or customisation reasons.

The following items are non-returnable:

  • Earrings & Pierced Jewellery: Due to hygiene and public safety regulations, we cannot accept returns or exchanges on earrings or any pierced jewellery once the hygiene seal or packaging has been opened or tampered with, unless the item is faulty.

How to Start a Return

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at laurahouseoflk@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  • Approval & Instructions: Once your return request is approved, we will provide you with the return address and instructions on how and where to send your parcel.
  • Packaging: Safely pack your item in its original box and use appropriate padding to ensure the jewellery is protected in transit.

Note: Returns sent back to us without first requesting a return will not be accepted.

Return Postage Costs

  • Customer Preference Returns: If you are returning an item due to change of mind or personal preference, you will be responsible for covering the return postage costs. We strongly recommend using a tracked, insured postal service (e.g., Royal Mail Special Delivery or Tracked 24/48), as we cannot be held responsible for items lost or damaged in transit.
  • Faulty or Damaged Items: If the return is due to an error on our part or a defective item, we will provide a prepaid return shipping label or reimburse reasonable return postage costs upon inspection.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery at laurahouseoflk@gmail.com with:

  • Your order number.
  • A clear description of the fault.
  • Clear photos or a short video showing the issue.

We will quickly arrange a replacement, repair, or a full refund at no additional cost to you.

Refunds and Processing Times

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

  • Approved Refunds: If approved, your refund will be processed automatically to your original method of payment (credit/debit card, PayPal, Apple Pay, Klarna, etc.) within 5 to 10 working days.
  • Bank Processing: Please keep in mind that it can take some additional time for your bank or card issuer to process and post the refund to your statement.

Exchanges

The fastest way to get the item you want is to return the item you have (if eligible) and make a separate purchase for the new item once your return is accepted. Alternatively, email laurahouseoflk@gmail.com to check if an exchange can be arranged directly.

Contact Us

For any questions regarding returns, refunds, or cancellations, please get in touch with us:

  • Business Name: House of LK
  • Email: laurahouseoflk@gmail.com
  • Return Address: 11 Laverne Drive, Great Sankey, Warrington, Cheshire WA5 3TR
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM UK