Shipping Policy

Last Updated: 31/08/2026

Thank you for shopping with House of LK. This Shipping Policy explains how we process and deliver orders placed through https://houseoflk.com.

Order Processing

Orders are usually processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, product launches, or promotional events, processing may take longer. If there is a significant delay, we will contact you using the details provided at checkout.

UK Delivery

We currently deliver to addresses within the United Kingdom.

Available delivery options include:

Delivery optionEstimated Delivery TimeCost
Small Tracked Delivery2-3 Business Days£2.99
Medium Tracked Delivery2-3 Business Days£3.99
Large Tracked Delivery2-3 Business Days£5.99
Free Tracked Delivery2-3 Business DaysFree on orders over £50.00

Delivery estimates begin once your order has been dispatched. They are estimates rather than guaranteed delivery dates.

Delivery Address

Please check your delivery details carefully before completing your order. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If you notice an error in your address, contact us as soon as possible at laurahouseoflk@gmail.com. We will try to update the address before dispatch, but this cannot be guaranteed.

Delivery Tracking

Where tracking is available, you will receive a dispatch confirmation containing your tracking details.

Tracking information may take up to 24–48 hours to update after your order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at laurahouseoflk@gmail.com.

Before contacting us, please:

  • Check your tracking information, if available.
  • Check whether the parcel has been left in a safe place.
  • Ask household members or neighbours whether they accepted it.
  • Contact the delivery provider, where appropriate.

If your order is considered lost or delivered incorrectly, we will investigate with the delivery provider and work with you to resolve the issue.

Damaged Parcels

Please inspect your parcel as soon as it arrives. If the packaging or jewellery appears damaged, contact us within 48 hours at laurahouseoflk@gmail.com and include:

  • Your order number.
  • A description of the damage.
  • Photographs of the parcel, packaging, and affected item.

Do not dispose of the packaging until the matter has been resolved, as it may be required for an investigation.

Delivery Restrictions

We may be unable to deliver to certain remote locations, restricted addresses, PO boxes, or locations where the delivery provider does not offer a suitable service.

If we cannot fulfil delivery to your address, we will contact you and arrange an appropriate solution.

Customs and International Orders

UK-only delivery:

We currently deliver only within the United Kingdom and do not accept international orders.

Delivery Responsibility

We remain responsible for your order until it is delivered to you or to a person you have authorised to receive it, unless you arrange your own carrier that we did not offer as a delivery option.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

Contact Us

If you have any questions about delivery, please contact us:

  • Business Name: House of LK
  • Email: laurahouseoflk@gmail.com
  • Address: 11 Laverne Drive, Great Sankey, Warrington, Cheshire WA5 3TR
  • Customer Service Hours: Monday to Friday 09:00 – 17:00 UK